Return & Refund Policy

Thank you for shopping with us. We value your trust and want you to have a smooth and satisfying shopping experience. Please review our return and refund policy below.

Returns

We accept returns within 14 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• All original tags, labels, and packaging must be intact and included.

• Proof of purchase or a valid order number must be provided.

Items that have been worn, washed, damaged, altered, or used may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Fragrance oils, incense, and personal care products

• Customized or personalized items

• Final sale or clearance items

How to Request a Return

To request a return, please contact us at indybestfashion@gmail.com within 14 days of receiving your order. Please include:

• Your order number

• The reason for the return

• Clear photos of the item, if applicable

Once your return request is reviewed and approved, we will provide you with the return instructions.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will then notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

• Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at indybestfashion@gmail.com.

Please provide your order number and clear photos/videos showing the issue. After verification, we will work to resolve the matter as quickly as possible.

Exchanges

We currently offer exchanges only for defective, damaged, or incorrect items.

For sizing issues, we recommend returning the eligible item according to our return policy and placing a new order for the desired size.